We always prioritize our customers’ satisfaction. In case you receive a product that does not meet the specifications, we offer a flexible return and exchange policy as follows:
Returnable Products:
Only sealed and unopened food products.
We do not accept returns of fresh, refrigerated, or frozen products to ensure food safety.
Accepted Cases for Return/Exchange:
The product arrives damaged.
The product received is different from the order.
The product has expired upon receipt.
Return Request Period:
You must notify us within 24 hours of receiving the order.
Clear photos of the issue must be attached.
Return Procedures:
Refunds will be processed to the original payment method within (3–7 business days).
Or the product can be exchanged for another at no additional cost in accepted cases.
Excluded Cases:
Opened or used products.
Products stored improperly after receipt.
